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You can tell that she enjoys her job and getting to know her customers.
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When I picked up my ring after it was soldered together, she mentioned that she wanted to see wedding pictures next time that I was in. So almost 1 year later, I went to get our rings cleaned for our 1 year anniversary and I brought my wedding album to show her.
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She happily stopped her work to sit with me and to genuinely enjoy the album. I am grateful that my husband chose my ring from this shop.
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I am thankful for her great customer service. Leslie Griswold is wonderful!! Leslie makes us feel like her only customers! We chose our wedding bands with her as well.
She even text me a couple weeks before our wedding day yes, she remembered our wedding day! Is she my maid of honor?? I also text her back asking for a surprise engraving 10 days before our wedding and she got it done right away. Shop local, its SO worth it. Thank you Leslie and ER Sawyer, you are our jeweler for life and we have been recommending you to everyone! I recently visited this shop to have a gold signet ring engraved—or should I say re-engraved.
I was assisted by Morgan, a quite knowledgeable young lady who helped me with font selection and gave me valuable advice about what I could expect re machine engraving vs.
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She and Leslie did an excellent job for me and were communicative, cheerful and enthusiastic. These are the kinds of things that will keep me coming back in the future.
I had to get my ring sized down 2 whole sizes wowza and i needed it the SAME day! They came through, and provided great service along the way! I highly recommend this team and store! My husband reached out to him to get great quality diamonds. For this I appreciate him however for maintenance, repair and service that is not exactly the type of person that is easily attainable. Today I noticed a very big problem with my wedding ring as the prong on my diamond was completely pulled back. I had 3 loose stones of my 18 stones. I looked on Yelp to find a great jeweler and found ER Sawyer with all 5 star reviews.
I have been referred to another one but not only were they opened later but they did not have as many reviews as ER Sawyer. When I called it was 30 minutes before they open and I called anyways, someone picked up the phone and spoke with me about what was going on with my ring. Not only was she polite but she told me to come on in before they even opened.
I came in and was impressed at the service before I even got there. Hey took my ring and put it under a magnifying glass with a large digital screen so I could see what it was that they were talking about. She showed me what was wrong and what they were going to do to fix it and how I can better take care of it.
Since I was there and I wear all my jewelry all the time I had some loose clasps on my other jewelry.
I went ahead and dropped them off as well because they have three jewelers on site they are able to get everything done for my ring and other stuff today. I give them 5 stars and would refer them to anyone.
follow I fully expected not to get it in time for her birthday, due to my lack of planning. I believe I worked with Alfredo, although I am terrible with names, and they where able to get a locket, engrave it, put the pictures in for me, help me pick out a chain, and wrap it up within one day! And it came in well under my projected budget.
I was very happy with ER Sawyer, and will definitely return. The day we sifted our home we found my grandmothers wedding ring, inside a ring box that was inside another box. More than likely the only reason is survived. It looked like it had been to hell and back. I had no reason to believe it would ever been worn again until Doug and his amazing team took charge.
I will post a photo of before and after. The photo will speak volumes. Thank you E. You are my jewelry from now on. We did not have a lot of money to spend on rings and were worried we would not find anything. We even considered just going to a stand in the mall shudder. Enter Leslie. We sheepishly walked in, and she made us feel so comfortable and she was so warm.
We looked at a wide range of rings in our price range, and after much flutter, ended up picking the same design.
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They were custom made and could not be more beautiful. Never once did we feel pressured to spend beyond our range. Leslie, you made this potentially anxiety provoking situation something exciting, fun and sacred. After some debate on what i wanted to do, i decided to take a watch. It was done within a week before i turned it over and the engraving was perfect! Plus Starla was very helpful and ensured me that the watch would be taken care of. No doubt when i finally picked up the watch it was perfect. It was so perfect i wish i had bought it for me instead. She helped my fiance and I pick out rings, and got them to us way before our ceremony!
Highly recommend this company. Her attention to detail is great, and the follow through on the promises is beyond amazing! I will definitely send people here, and will come back in the future. It was quite fancy but their prices were fair and their service was excellent. I live in Sonoma but will drive all the way to Santa Rosa to keep getting a great experience. I called a few places then decided on ER after chatting with Casey.
She was very friendly and easy to work with and the best part is they turned the project around in only 4 days. Most places were over a week. My ring was returned perfectly and so much more sparkly than it was.